The hospital’s primary goal is to ensure that patients receive quality care, delivered within a safe, reliable and patient-friendly environment built on the values of ethical and respectful behaviour, honesty, accountability and excellence in all we do. Quality is seen as an integral part of every member of staff’s role.

InterHealth Canada and the Turks and Caicos Islands Hospital are committed to help make the Turks and Caicos Island’s reformed health system a model for others to emulate. The organisation will pursue this goal through a quality framework, which is focused on establishing and delivering high standards of service and care delivery. This framework will seek to demonstrate the efficacy and efficiency of clinical interventions, high patient and family satisfaction and the assurance of a safe and supportive environment.

Our mission, vision, and values have at their core a philosophy of quality and patient safety. The fact that this has been translated into practice has been recognized through achieving and maintaining Accreditation Canada International’s coveted Diamond Accreditation since the first survey in 2012.

The Turks and Caicos Islands Hospital has adapted the Institute of Medicine (2001) six specific aims of a high quality medical care system, also referred to as the six dimensions of quality:

Safe: avoiding injuries to patients from the care that is intended to help them;

Effective: providing services based on scientific knowledge to all who could benefit, and refraining from providing services to those not likely to benefit;

Patient-centered: providing care that is respectful of and responsive to individual patient preferences, needs, and values, and ensuring that patient values guide all clinical decisions;

Timely: reducing waits and sometimes harmful delays for both those who receive and those who give care;

Efficient: avoiding waste, including waste of equipment, supplies, ideas, and energy;

Equitable: providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status.